Training and Education

Participants were asked for any comments, ideas or suggestions that could help us improve this programme for the next cohort, the Class of 2025. Participants recommended a reshuffling of the day 1 and day 2 topics to balance emotive, passionate themes with task-oriented, structural content. Adding more opportunities for debate and disagreement was another point raised. While the programme’s intensity was appreciated, some found it too condensed, suggesting it be spread over three days to allow better digestion of the material, though acknowledging logistical challenges. Participants valued peer contributions and appreciated the blend of professor-led and peer-led sessions. To better tailor content, a pre-programme survey could assess participant needs. Long sessions could benefit from shorter, interactive group discussions in smaller settings to maintain energy. Retailer presentations were well-received but could be improved with slides for clarity and accessibility, particularly for international participants. Finally, a dedicated session for next steps and actionable planning was deemed to be helpful for future iterations.

Participant feedback equated to an NPS of 67, which is good and considerably above SurveyMonkey’s global benchmark data average NPS score of +32

This facilitated workshop combines the academic rigour provided by Oxford University’s Saïd Business School with a bespoke, context-specific workshop. It offers loss prevention leaders valuable time to explore the strategic challenges they collectively face in implementing their priorities through the delivery of major initiatives and tactical change. Acknowledging that loss prevention leaders must hold the dichotomy of responding to rapid changes of context whilst maintaining focus on successful delivery; the workshop provides an opportunity to develop and focus their impact, individually and collectively, as they steer scarce resource towards more successful outcomes. The workshop provides a supportive, yet challenging experience. Participants will have the chance to appraise their current and future operating environment and enhance the resilience of their plans to deliver within their dynamic landscape. 

The 2024 programme welcomed 21 loss prevention leaders from 16 retailers based in the UK, Serbia, USA, Netherlands, Saudi Arabia. Participants used an online survey to provide feedback on the relevance of the programme, their likelihood of recommending the programme to a colleague or peer, what they found most useful and what they would recommend we do differently for the next cohort in December 2025.

The workshop is delivered over two days and allows for time for a free evening in the iconic city of Oxford. With rigorous academic foundations, the workshop combines skill-building sessions and workshop-style sessions that enables participants to embed the insights into their home organisation. The workshop features a range of inputs from respected loss prevention leaders to provide peer-to-peer learning opportunities.